Privacy Policy

Our Commitment to Your Privacy

At KXM Knoxville Masonry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, contact us, or use our services. This may include:

• Your name and contact information including address, email, and phone number
• Property details and project information
• Payment and billing information
• Communications with our team including emails, phone calls, and messages
• Photos or documentation related to your project

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide quotes and estimates for masonry services
• Schedule and complete your masonry projects
• Process payments and maintain billing records
• Communicate with you about your project, appointments, and service updates
• Respond to your questions and provide customer support
• Send you information about our services with your consent
• Improve our website and services based on your feedback
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business, such as payment processors or scheduling systems
• With contractors or suppliers when necessary to complete your project
• When required by law or to respond to legal process
• To protect the rights, property, or safety of KXM Knoxville Masonry, our customers, or others
• With your consent or at your direction

Any third parties we work with are required to protect your information and use it only for the specific purposes we authorize.

Website Data Collection

When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include:

• Your IP address and browser type
• Pages you visit and time spent on our site
• Referring website addresses
• Device information and operating system

We use this information to analyze trends, administer our website, and gather demographic information. We may use cookies and similar technologies to enhance your experience and collect this data.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers and encryption for sensitive information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This includes maintaining records for warranty purposes, tax compliance, and legal requirements.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can request corrections to inaccurate or incomplete information
• You can request deletion of your information, subject to legal and contractual obligations
• You can opt out of marketing communications at any time
• You can disable cookies in your browser settings, though this may affect website functionality

To exercise these rights, please contact us using the information provided at the end of this policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: