Privacy Policy

1. Overview

KXM Knoxville Masonry ("we," "us," or "our") operates the website at masonryknoxville.com. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use that information, and what rights you have regarding your data. By using our website, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

When you fill out a contact form, request an estimate, or reach out by phone or email, we collect the information you provide. This may include your name, phone number, email address, service address, and details about your project. We only collect what is necessary to respond to your inquiry.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and analytics tools. This includes your IP address, browser type, pages visited, time spent on the site, and referring website. We use this data to understand how visitors use the site and to improve the user experience.

Cookies

Our website uses cookies - small text files stored on your device - to support site functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site work, but will not prevent you from using the site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request.
• To schedule on-site estimates and communicate about your project.
• To send follow-up communications related to your inquiry or project.
• To improve our website, services, and customer communications.
• To comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Third-Party Services

Our website uses third-party tools that may collect data independently, including analytics providers and our contact form platform. These services have their own privacy policies, and we encourage you to review them. We use these tools only to operate and improve our website and do not authorize them to use your data for their own marketing.

5. Data Retention

We retain contact information and project records for as long as necessary to fulfill the purpose for which it was collected, comply with our legal obligations, and resolve disputes. If you request that we delete your information, we will do so unless we are required by law to retain it.

6. Data Security

We take reasonable steps to protect the information you provide against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of certain communications from us.

To exercise any of these rights, contact us at contact@masonryknoxville.com.

8. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: